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All our shipping methods (including the free shipping option) are trackable. Once a package has been sent, your tracking information will be sent to your email address.
FreshTone®.US is not responsible for delayed shipments caused by the postal service.
If your tracking number states your package was delivered but you state you have not received your package, FreshTone®.US is not responsible. There is nothing we can do once USPS states the package has been delivered.